Shipping Policy

We offer FREE shipping for local customers in the following postcode:

• 4020 – Newport, Redcliffe, Redcliffe North, Scarborough
• 4021 – Kippa-Ring
• 4022 – Rothwell
• 4019 – Clontarf, Margate
• 4017 – Brighton, Deagon, Sandgate, Shorncliffe
• 4509 – Mango Hill, North Lakes
• 4508 – Deception Bay
• 4503 – Griffin, Kallangur, Kurwongbah, Murrumba Downs

For areas outside of these areas Crown Pool Superstore offer a flat rate postage fee of $12.95 for shipping within Australia. We are currently shipping within Australia only. Please email us to discuss international orders and shipping.  admin@crownpoolsuperstore.com

If our Shipping Provider cannot safely deliver your parcel to the nominated address, it will be transferred to your local Collection Centre for collection.  In the event you do not collect your parcel in the time frame stipulated by the Shipping Provider then the parcel will be returned to our premises.  Crown Pool Superstore is unable to issue replacements or refunds on items until the package is received back into our warehouse.  Crown Pool Superstore will charge you the shipping costs to re-post.

Crown Pool Superstore is not responsible for the Shipping Provider delivering to the incorrect address or for Collection Centres signing parcels over to the incorrect recipient but will assist you with pursuing them to rectify the situation as per the Shipping Provider’s terms and conditions.

Please note Crown Pool Superstore is unable to ship to PO Boxes.

Estimated delivery Time-frame

Crown Pool Superstore uses the services of Australia Post and Couriers Please for all shipping. We make every effort to ship all orders same or next business day. If we experience higher order volume, there may be delays in shipment. Orders are shipped on business days only (business days are Monday to Saturday, excluding Queensland public holidays).

Below is a table of estimated domestic delivery times

Tracking

All orders we be issued with a tracking number once shipped. Depending on shipping provider you are able to track your shipment on the below websites. Please check the below sites to see where your order is at before contacting us directly.

Couriers Please: https://www.couriersplease.com.au/

Australia Post: https://auspost.com.au/mypost/track/#/search

Express Post

Express Post is available at a flat fee of $35.00 – please email us to arrange this admin@crownpoolsuperstore.com

Express Post is guaranteed next day delivery from the date shipped. Orders placed before 12:00am can be Express Posted same day. For express orders placed after 12:00am, please allow 2 days for delivery. When selecting express post please consider your location and confirm delivery timeframes with Australia Post or Couriers Please.

Damaged in transit

All care is taken when packing your order and all items are rigorously checked before dispatch. Once your package has left our warehouse, Crown Pool Superstore is not responsible for damages incurred. Please contact Australia Post or the Couriers please for more information. Please contact us admin@crownpoolsuperstore.com to enquire about extra costs of including insurance on your order, insurance on orders is not included in any advertised price and is an extra cost.

Product Returns

Firstly “Thank You!” for purchasing from Crown Pool Superstore and we hope you love your new pool product.

Our policy lasts 14 days from the date of purchase. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange unless faulty.

To be eligible for a return, you must email us confirming your reasons for requesting a refund. The items must then be unused, in original packaging and returned to us by you in the same condition that you received it. Shipping cost for return will be incurred by you. To complete your return, we require a receipt or proof of purchase for clarity, Gift Vouchers are non-refundable, not-transferable, non-returnable.

If the product purchased has major faults or does not work as advertised a refund or exchange will be offered. If the issue is not major and is within the warranty period please contact us admin@crownpoolsuperstore.com For repair or replacement depending on the issue.

Refunds (if applicable)
Once your return is received and inspected by us, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund request is approved, then your refund will be processed, less the cost we incurred supplying the goods in the first place and also less the third party payment processing fee we incurred. A credit will then automatically be applied to your credit card or original method of payment, within 5-7 Business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@crownpoolsuperstore.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective, damaged or do not work as advertised.

Shipping Returns
To return your product, you should mail your product to: 234 Anzac Avenue Kippa Ring QLD 4021.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Please check our shipping times or contact us admin@crownpoolsuperstore.com

You should consider using a trackable shipping service or purchasing shipping insurance as we don’t guarantee that we will receive your returned item.